Accessibility
5 June 2025
We are committed to offering maximum accessibility and we strive to provide facilities that meet the requirements of all our guests.
On this page you will find details of our current Accessibility Measures as well as links to Accessible Screenings and more.
On this page you will find details of our current Accessibility Measures as well as links to Accessible Screenings and more.
Accessing the Building Via Wheelchair
Access to Auditoriums
Auditoriums 1, 4 and 5 are accessed from the ground floor.
These are accessed via 5 steps up from the retail area. A platform lift is available.
Screen 1 is located along a central corridor which has a slight slope. At the end of the corridor the walkway splits in two, both of which encircle the auditorium.
From the right corridor you enter the auditorium from the front. Seat A1 is closest to the door.
From the left corridor you enter the auditorium from the front. Seat A14 is closest to the door
Screens 4 and 5 are directly behind the retail counter and toilet facilities. They are a mirror of each other.
You enter the auditorium at the rear. Seat E1 is closest to the door
Toilet Facilities
Accessible Restroom facilities are located behind the retail area and are open to all. These are accessed via 5 steps, from the retail counter. A platform lift is available.
From the auditoriums the access is on the same level, but with a slight incline.
From the auditoriums the access is on the same level, but with a slight incline.
These facilities are generally single occupancy and Gender Neutral but are also suitable for family groups and those who would require a more accessible space.
There are hand rails in place throughout, a low sink and paddles on the flusher and taps as well as space to transfer from the side of the toilet basin.
Assistance Dogs
We welcome Assistance Dogs, but do ask that you let us know as soon as possible to ensure that you get a suitable seating area for your dog to be comfortable.
If attending a Descriptive Subtitle Screening, the volume is purposefully lowered to be better for those with implants and this can be a more comfortable environment for assistance dogs also.
We will gladly provide drinking water, on request.
If attending a Descriptive Subtitle Screening, the volume is purposefully lowered to be better for those with implants and this can be a more comfortable environment for assistance dogs also.
We will gladly provide drinking water, on request.
Autism and Sensory Friendly Screenings
These Screenings are intended to provide a safe and welcoming environment for people on the Autism Spectrum as well as those who may have other sensory needs.
For these screenings we adjust the whole cinema environment, as follows:
For these screenings we adjust the whole cinema environment, as follows:
- Lights are left on a mid-setting
- Sound levels are a bit lower
- There are no adverts or trailers, with the film starting at the advertised time
- There is a relaxed attitude to noise made by guests enjoying their film
- The team have undertaken training to help you where needed, but also will stay out of the way until asked.
- Finally, we welcome guests to change seating during the performance if needed and if you have a specific snack/drink that we do not offer, we allow outside refreshments under this circumstance.
You can find details of our Upcoming Autism and Sensory Friendly Screenings below.
Descriptive Subtitle Screenings
Screenings with Descriptive Subtitles are held regularly - usually on a Sunday and Tuesday, at times that are appropriate to the main target audience, for the benefit of audiences who are d/Deaf and Hard of Hearing.
These clearly display dialogue and essential sound cues on screen for viewers to fully appreciate their film. Sound levels are also slightly lower on these screenings, which can be of benefit for those with conditions such as Tinnitus.
Currently, the pre-feature advertisements are NOT captioned, but we are assured that this will change soon.
You can find our Upcoming Descriptive Subtitle Screenings below.
Currently, the pre-feature advertisements are NOT captioned, but we are assured that this will change soon.
You can find our Upcoming Descriptive Subtitle Screenings below.
How To Claim A Free Ticket for an Essential Carer Companion
We welcome the use of The Cinema Exibitors' Association Card (CEA).
This is a national scheme that can be used to verify that the holder is entitled to an extra ticket, free of charge, for an essential carer or companion.
If you are in receipt of disability living allowance, attendance allowance or are registered blind, you are entitled to a free cinema ticket for the carer accompanying you. Click HERE for more information about eligability.
You just need to apply for a card via this link: Get a CEA Card and show it when you come to the cinema, or type the number in when booking online via our website or app.
Please note this is not available for Special Events, only standard screenings.
This is a national scheme that can be used to verify that the holder is entitled to an extra ticket, free of charge, for an essential carer or companion.
If you are in receipt of disability living allowance, attendance allowance or are registered blind, you are entitled to a free cinema ticket for the carer accompanying you. Click HERE for more information about eligability.
You just need to apply for a card via this link: Get a CEA Card and show it when you come to the cinema, or type the number in when booking online via our website or app.
Please note this is not available for Special Events, only standard screenings.